Terms and Conditions
Service terms for Zesty Maids residential cleaning, commercial cleaning, and Airbnb property cleaning.
By booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Welcome to Zesty Maids (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our cleaning services, including residential cleaning, commercial cleaning, and Airbnb property cleaning. By booking our services, you agree to these Terms in full.
2.1 Residential Cleaning — Scope of Service: We provide standard cleaning services including dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, and general tidying. Specific requests should be communicated during booking.
Access: Clients must ensure we have access to the property at the agreed time. If access is not possible, additional fees may apply.
2.2 Commercial Cleaning — Scope of Service: Our commercial cleaning services include but are not limited to office cleaning, restroom sanitation, trash removal, and floor care.
Access: We require access to the premises during agreed hours. Any schedule changes should be communicated 24 hours in advance.
2.3 Airbnb Property Cleaning — Scope of Service: This includes comprehensive cleaning tailored to short-term rental turnover. Services include linen changes, deep cleaning of bathrooms and kitchens, and replenishment of basic supplies if provided by the property owner.
Access: We require a key or access code for timely entry to the property. Any special instructions should be provided at the time of booking.
3.1 Residential Cleaning — Payment Before Service: Payment is required before the cleaning service is performed. Accepted payment methods include credit/debit card, bank transfer, or online payment platforms.
Late Payments: Failure to make payment before the scheduled service may result in cancellation or rescheduling of your appointment.
Access: Clients must ensure we have access to the property at the agreed time. If access is not possible, additional fees may apply.
3.2 Commercial Cleaning — Invoicing: Commercial clients will be invoiced monthly. Payment is due upon receipt of the invoice.
Late Fees: Late payments will incur a fee of 5% of the total invoice amount for each week payment is delayed.
3.3 Airbnb Property Cleaning — Payment Terms: Payments are due upon completion of services unless the client is a Zesty Maids contracted recurring client, in which case payments will follow the agreed-upon terms of the contract.
Late Payments: Similar to residential cleaning, late payments may lead to cancellation or rescheduling of services.
Our Promise: We are committed to providing the highest level of cleaning service. If you are not satisfied with our work, please contact us within 24 hours.
Remedy: We will return to your property within 48 hours to address and correct any issues, free of charge. This guarantee applies only to the scope of services agreed upon at the time of booking.
Residential Cleaning: Cancellations or rescheduling requests must be made at least 24 hours in advance. A fee of 50% of the service cost will apply for cancellations made less than 24 hours before the scheduled service.
Commercial Cleaning: We require 48 hours’ notice for cancellations or rescheduling. A fee of 50% of the service cost will apply for cancellations made with less than 48 hours’ notice.
Airbnb Property Cleaning: Cancellations or rescheduling requests must be made at least 24 hours in advance. A fee of 50% of the service cost will apply for cancellations made less than 24 hours before the scheduled service.
Extended Intervals: If a cancellation or rescheduling causes more than three weeks to pass between cleanings, a catch-up cleaning will be required and charged at our current hourly rate.
Company-Initiated Changes: For schedule changes due to holidays or severe weather, we will make every effort to reschedule as close to your regular cleaning date as possible.
Damage or Loss: While we take great care during our cleaning services, we are not responsible for any damage or loss due to pre-existing conditions, faulty items, or improperly secured valuables.
Insurance: We carry liability insurance to cover any damages directly caused by our staff during cleaning.
Personal Information: We respect your privacy and will only use your personal information for scheduling and service purposes. Your information will not be shared with third parties without your consent.
Consent to Contact: By providing your phone number or email address, you consent to receive communications from us via text message or email regarding your service, promotions, and special offers.
Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
Prohibited Tasks: Our staff will not clean areas or items involving pet or human waste, pest infestations, broken glass, or any other hazardous materials. We also do not remove trash from properties unless a prior agreement has been made with management.
Preparation: Ensure your home is picked up and ready to be cleaned. Additional hourly charges may apply if the cleaning technicians require more time due to the home’s condition.
Notification: Inform all guests about our arrival and that we may need access to their space. Notify our office if you have guests or any unknown individuals in your home.
Children: For safety reasons, children should be supervised while we are cleaning your home.
Pets: We love pets, but if they are aggressive, please kennel them, keep them in a room we are not cleaning, or have them outside when we arrive. If a pet exhibits aggressive behavior, we reserve the right to leave the premises and you will be charged the full price of your cleaning. We will not be held responsible for the behavior of any pet(s) during the cleaning service.
Door/Lockbox Codes: Provide a unique door code or lockbox code. A fee will be charged if we are unable to access your home.
Alarm Systems: Turn off alarm systems. If left armed, we are not responsible for false alarms or charges related to an activated alarm.
Full Access: Allow full access to the home. Special instructions should be communicated in advance.
Hours: Our cleaning hours are from 8:30 am to 5:30 pm. If our staff is locked out or sent away, there will be a cancellation fee of 100% of your typical cleaning rate.
Arrival Times: We cannot guarantee an exact arrival time. If needed, contact our office for an estimated window of arrival.
Accuracy: Estimates are based on client-provided information. Additional charges may apply if conditions differ significantly from those described.
Changes: Additional charges may apply if you request changes to your service after receiving your original estimate.
Vacations: Instead of skipping, consider having us perform deep clean tasks.
Illness: It’s important that we clean your home, even if you are sick. Please stay in a separate room while we clean.
Cancellations: Provide 48 hours’ notice for cancellations or rescheduling. Frequent cancellations may still incur fees.
Payment Methods: Acceptable payment methods include check, cash, VISA/MasterCard, and bank transfers.
NSF Checks: A $45 service charge applies to NSF checks.
Declined Cards/Unpaid Balances: Declined cards and unpaid balances incur a $25 service charge or 15% interest, whichever is greater.
Optional: Tipping is optional and at your discretion. You can add a tip via our Quality Survey or as a permanent line item on your invoice.
Liability: We will not be held responsible for damage or breakage of irreplaceable or sentimental items. Damage must be reported within 2 business days of service.
Equipment Use: We are not liable for damage due to faulty or improper equipment provided by the client.
Overlap: Do not schedule other service providers during our cleaning. We are not responsible for re-cleaning if another service provider is present.
Safety: Technicians cannot climb ladders higher than a two-step ladder or move heavy objects. They will not handle animal or human waste or clean in homes with live infestations.
Reevaluation: We reserve the option to reevaluate rates at any time to meet your needs and ensure satisfaction.
Before and After Photos: We take before and after photos for training, proof of performance, and promotion. Notify us if you do not want photos taken.
Hiring: Do not solicit our employees for home-related services. A referral/training fee of $3,500 applies for each hired employee.